Hoki Privacy Policy — How We Protect Your Data
Your privacy is our priority. This policy clearly outlines what information we collect, how we use it, and the steps we take to keep your data safe on the hoki platform.
Last updated: January 2026
1. Information We Collect
When you register and use the hoki platform, we collect several categories of information to ensure the service runs smoothly and securely.
- Full name as shown on your identity document
- Email address and phone number
- Date of birth for age verification (18+)
- Username and encrypted password
- IP address and approximate location based on IP
- Device type, operating system, and browser version
- Session log data including access times and duration
- Network connection information
- Registered bank account name or digital wallet name
- Account number (stored in encrypted form)
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Payment method used (TNG, Maybank, etc.)
- Games played and session duration
- Betting history and in-platform transaction records
- User account preferences and settings
- Interactions with customer support
2. How We Use Your Information
Your information is used to create and manage your account, verify your identity, process deposits and withdrawals in RM, and provide access to all games and features on the hoki platform. Without this information, we are unable to provide a safe and responsible service.
Device data and activity logs are used to detect and prevent unauthorised access, fraud, and multi-account abuse. This protects all users on the platform and ensures a fair, safe environment for everyone involved.
Anonymised usage data is used to analyse how users interact with the platform, identify technical issues, and make improvements that enhance the overall gaming experience.
Your email address and phone number are used to send important account-related notices, contact you regarding technical issues, and respond to customer support enquiries. We do not send any marketing communications without your consent.
3. Cookies and Session Tracking
The hoki platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Essential Cookies — required for core platform functions such as maintaining your login session, processing transactions, and keeping your account secure. These cookies cannot be disabled without affecting key platform functionality.
Performance Cookies — collects anonymous information about how pages are used, such as the most frequently visited pages and any error messages encountered. This helps us improve how the hoki platform performs.
Preference Cookies — allows the platform to remember your preferences such as language, region, and display settings, providing a more personalised experience on your next visit.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect platform functionality. For more information on how to manage cookies on your device, please refer to your browser's help guide.
4. Data Storage, Security & Information Sharing
All personal data is stored on servers protected with SSL encryption and industry-standard security measures. Sensitive payment information is stored in encrypted form and only accessed by systems authorised to process transactions.
Hoki retains your data for as long as your account remains active and for any period required by applicable laws or regulations. Once an account is closed, personal data will be deleted or anonymised within a reasonable timeframe.
Hoki does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment processing providers required to process your RM transactions
- Legal authorities or regulators when required by law
- Technical service providers that support platform operations, subject to strict confidentiality agreements
5. User Rights, Policy Changes, and How to Contact Us
As a hoki platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting hoki customer support.
You may request the deletion of your personal data by closing your account. This request is subject to any applicable legal data retention obligations.
Changes to this Privacy Policy — hoki reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via their registered email or an in-platform notice. Continued use of the platform after such changes constitutes acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact the hoki support team at: [email protected]. We will do our best to respond to your enquiry within a reasonable timeframe. For general questions about the platform, you may also refer to the FAQ us.
Your data is secure — keep your focus on the game
Create an account on hoki and enjoy a safe, fair, and protected gaming experience. Or log in if you're already a member.